Booking Terms and Conditions
• All bookings are made on request.
• Minimum numbers are required for all tours. We will endeavour to meet our required minimum numbers and if not, guests will be offered a full refund or an alternative date.
• All our tours are family friendly, however kayak tours and SUP tours are recommended for children older than 3 years.
We will accept cancellation or changes to booking in writing only.
- For cancellations made more than 14 days prior to tour departure date, booking will be refunded less a 20% cancellation fee.
- For cancellations made more than 7 days (but less than 14 days) prior to tour departure date, booking will be refunded less a 50% cancellation fee.
- For cancellations made less than 7 days in advance of tour departure date, no refund will be given. However, the reservation may be rescheduled to another day subject to availability.
If a tour is cancelled due to a safety reasons or unsuitable weather conditions, this will be at the discretion of our Tour Guide. We will endeavour to notify guests as soon as possible and we will offer full refund or an alternative date.
If guest will not attend tour at the agreed date, time and place there will be no entitlement to any refund.
We reserve the right, when necessary, to alter routes, vehicles and times.
We strongly advise travel insurance for all your holiday bookings to meet your personal requirements in respect to personal injury, illness, employment changes or weather conditions.
CORONAVIRUS (COVID-19) CANCELLATION POLICY
If you cancel a tour due to COVID-19 related restrictions we can:
- Change date of your tour departure OR
- Provide you with a gift voucher for the full amount paid. This gift voucher is valid for two years. These vouchers can also be transferred to other people if you wish to sell or gift them in future.
GIFT VOUCHER POLICY (not including Coronavirus affected bookings)
Gift cards are treated as cash and cannot be replaced if lost or stolen. Gift Cards may only be used for purchases in Wula Gura Nyinda Eco Cultural Adventures and cannot be returned or exchanged for cash. Gift Vouchers must be used within 12 months of the purchase.
Wula Gura Nyinda Eco Cultural Adventures is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website, from your website and from media and publications. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Wula Gura Nyinda Eco Cultural Adventures will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
Wula Gura Nyinda
‘you come this way’